Perfect Year — Terms of Service
1.Definitions
- "We", "us", "our" means PlotProse, which provides Perfect Year.
- "You", "your" means the person or business that buys a Perfect Year plan.
- "Service" means Perfect Year: your plan, your dashboard (Perfect Year HQ) and the work we do for you under it.
- "Plan" means the monthly, annual or custom package you buy at checkout.
- "Pen names" means the author names you ask us to work for under your plan.
- "Third-party platforms" means services we don't own but use for you, such as Amazon KDP, BookFunnel, Bookclicker, MailerLite, Kit, Stripe and promotion organisers.
- "Your content" means your books, covers, blurbs, author names, images, mailing lists and anything else you give us or give us access to.
2.Who can use Perfect Year
You must be at least 18 and able to enter a binding contract. If you buy for a business, you confirm you are authorised to accept these terms for it. You confirm you own, or have the rights to use, every pen name, book and list you ask us to work with.
3.What Perfect Year is
Perfect Year is a done-for-you planning and marketing service for authors. Depending on your plan, it can include your author-year plan and dashboard; book and sales tracking; newsletter swap management through Bookclicker; group-promotion booking through BookFunnel; newsletter drafting; reader-list setup; and a weekly progress update. The features of each plan are those described at checkout. We may improve or change features, provided the overall service you paid for is not materially reduced.
4.What we do, and what we can't promise
We use reasonable skill and care. We book promotions and swaps for you where the organisers' rules, your books and your lists qualify, and we choose them using our own judgement.
Results depend on things outside our control: readers, retailers, promo organisers, swap partners and the platforms themselves. Organisers and partners decide whether to accept a book, and many require a minimum list size, a sharing history or particular content. We do not guarantee any number of subscribers, sales, downloads, reviews, rankings, bookings or income. Any figures, examples or projections we share are illustrations, not promises.
5.Your authority for us to act for you
When you connect an account or give us access, you authorise us to act on your behalf on that platform to provide the Service. That includes joining promotions, requesting and confirming swaps, setting up giveaways, managing reader-list groups and preparing emails. We will not send an email to your readers without your approval, unless you have asked us to send it for you. You can withdraw access at any time; parts of the Service that depend on that access will then stop.
6.What we need from you
Some steps can only be done by you, and the Service depends on them. You agree to:
- connect your email platform and give us access to BookFunnel, Bookclicker and any other platform your plan uses;
- answer our questions within 3 working days, for example a promotion's content rules, which book to use, or a sending address;
- share promotion links with your readers on your share dates, unless you've asked us to send them for you;
- keep your books, links, sending domain and account access current, and tell us promptly about any change;
- give us accurate information, including your content's genre, heat level and any use of AI tools.
When a step is waiting on you, we'll tell you what we need, and our timelines pause until we have it. We are not responsible for a missed opportunity, deadline or result caused by a step that was waiting on you.
7.Your content
You keep all rights in your content. You give us a non-exclusive, worldwide, royalty-free licence to use, copy and adapt your content only to provide the Service, including creating marketing material for your books. You confirm your content does not infringe anyone's rights and complies with the rules of the platforms we use for you. We may decline to promote content that a platform or organiser does not allow.
8.Plans, billing and renewal
Perfect Year is priced and billed in US dollars through Stripe. Your bank or card provider may show a converted amount in your own currency and may charge conversion fees, which are yours to pay. Monthly plans renew every month and annual plans every 12 months, automatically, on the card you used, until you cancel. Annual plans are paid upfront for the full 12 months. We may change prices for future renewals, with at least 30 days' notice.
9.No refunds — we put it right instead
Perfect Year is non-refundable, for monthly, annual and custom plans, including part-used periods. Setup, account connection and booking work begin as soon as you join, and when you buy, you ask us to start the Service straight away.
If something we promised hasn't happened, tell us in writing and we will put it right within a reasonable time: we'll fix it, redo it, or add equivalent work to your plan at no cost. This is your remedy for any shortfall in the Service. Refunds are given only where the law requires them.
10.Cancelling
You can cancel at any time from your dashboard or by emailing us. Your plan stays active until the end of the period you've paid for, and it won't renew after that. Cancelling does not create a right to a refund.
11.Third-party platforms
Third-party platforms are run by other companies under their own terms. We are not responsible for their availability, rule changes, decisions, fees, errors or outages, or for their acceptance or removal of your books, promotions or accounts. You are responsible for keeping your own accounts with them in good standing.
12.Communication
We will contact you by email and through your dashboard. You agree to receive service emails about your plan, including summaries, updates and requests for information. You can opt out of marketing emails at any time; service emails continue while your plan is active.
13.Respectful conduct
We will treat you with courtesy and expect the same in return. We may suspend or end the Service if you are abusive, threatening or harassing towards our team, or if you use the Service unlawfully, breach a platform's rules through us, or ask us to act dishonestly.
14.Suspension and termination
We may suspend or end your plan if you materially breach these terms and do not put it right within 7 days of our written notice, or straight away in the cases in section 13 or where the law requires. If we end your plan without cause, we will refund the unused part of a prepaid period. If we end it because of your breach, no refund is due.
15.Limits on our liability
To the fullest extent the law allows: (a) the Service is provided "as is", without warranties other than those set out in these terms; (b) we are not liable for loss of sales, income, profits, subscribers, opportunities, data or reputation, or for any indirect or consequential loss; and (c) our total liability for all claims connected with the Service is limited to the fees you paid for Perfect Year in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
16.Indemnity
You agree to cover our reasonable losses and costs if a third party brings a claim against us because of your content, your instructions to us, or your breach of these terms or of a platform's rules.
17.Events outside our control
We are not responsible for delays or failures caused by events beyond our reasonable control, including platform outages or rule changes, internet or power failures, illness, or natural events. We will resume the Service as soon as we reasonably can.
18.If you're unhappy: complaints, disputes and chargebacks
Please contact us first at perfectyear@plotprose.com, with what went wrong. We reply within 2 working days and aim to resolve it within 14 days. You agree to give us that chance before taking any other step.
If you open a card dispute or chargeback for a Service you have received, we will give your card issuer our record of the work delivered, including your acceptance of these terms, your communications with us and the work done on your accounts. Your access may be paused while the dispute is open. If a dispute is decided in our favour, the plan continues on its original terms.
19.Privacy and confidentiality
We handle your personal information under our Privacy Policy. We keep your account details, readers' data and unpublished work confidential, and use them only to provide the Service. Access details you give us are stored securely and used only for your account.
20.General
- Whole agreement. These terms, your checkout details and the documents linked above are the whole agreement between us about Perfect Year.
- Severability. If any part of these terms is found unenforceable, the rest stays in force.
- No waiver. If we don't enforce a term straight away, we can still enforce it later.
- Transfer. You may not transfer your plan without our written agreement. We may transfer our rights and duties to another business that takes over the Service, and we will tell you if we do.
- Notices. We send notices to the email address on your account; you send them to perfectyear@plotprose.com.
- Governing law. These terms are governed by the laws of the Republic of South Africa, without affecting any mandatory consumer protections in the country where you live.
21.Changes to these terms
We may update these terms. Changes apply to purchases and renewals after the update, and we'll show the date at the top of this page. If a change materially affects an active plan, we will email you at least 30 days before it applies to your next renewal.
Questions about these terms: perfectyear@plotprose.com